LL Brown and his staff have an excellent reputation that i will support any day. They had the answers to all of my questions and were very friendly to work with.

My fiance and I have been customers of LL Brown @ Embarcadero Center for over 5 years now, and couldn't speak more highly of our experience there. He usually stops by just before major events like birthdays, Christmas, anniversaries, etc. and comes out with something beautful that we both know I'll love and wear often, and for a long time. Over the years, we have come to know the owner, Ken Brown, who has been a huge help to us both on many occasions. Most recently, Ken Brown helped my fiance select an engagement ring that still leaves me speechless and that suits me perfectly, and he rushed (in one afternoon) the final order so that the ring could be ready for a very last minute trip to Mexico, where my fiance proposed; when we returned, he had the ring sized in less than 2 days. Most definitely recommend!!

They helped me with a watch band problem that I was having even though I did not purchase my watch there. They were very knowledgeable, courteous and fast. I would go back any time for my next purchase.

I discovered LL Brown Jewelers on one of my regular business trrips to SF from Minneapolis. I was and continue to be impressed by the variety of innovative pieces available in a small store. The owner-manager, Kenneth Brown, has spent plenty of time with me helping me to select just the right item for the occasion and for the person I'm buying the jewelry for. It is this experience that keeps me coming back, on almost every trip I make to the Bay area.

I would not have taken the trouble to write a review if I hadn't seen the very negative comment that must have been posted for competitive, or some other disingenuous reason. Having known Ken for some years now, I submit that in order to elicit any negative or potentially rude comment from him, one would have to try really hard, get in his face aggressively, and then he might have some subtle response that a smart listener could recognize as retort to the provocation. Ken is a professional, and also a balanced guy with a great sense of humor. If the store weren't as good as it is, I would still recommend to people to go to meet Ken.

Costomer service is excilent. Quality jewelry for an affordable price. Will do busines again. Highly recomended!!!!