Beautiful hotel, nice location, convenient access to coffee, food, shopping. Employees very nice, friendly. Lex, the concierge, was particularly helpful with directions and suggestions of places to shop, visit, etc.

We enjoyed staying on the 17th floor looking out on the bay. We had a bed that was better than a memory foam one. The room was very clean and fresh smelling. A couple of extra nice touches were: a filled ice bucket and wine glasses provided with the turn down service and free fresh fruit and tea were available in the lobby. My only complaint would be the maid arrived before 9 am because we didn't have the do not disturb sign on the door.

Wow, wow, wow. Just fantastic. My husband and I went to SF for a getaway weekend. We had stayed at the OMNI San Diego, and were pleased, so we thought we would give the OMNI SF a try. We are so glad we did! From the moment we walked in, we felt very taken care of. We checked in at midnight and were assisted by two friendly gentlemen. They gave us a beautiful room on the top floor of the hotel. The TV was on when we entered on a channel with calming music and nature scenes (very nice touch after a flight). The man who assisted us with our luggage even filled our ice bucket for us! Fantastic! When we looked on the nightstand, there was a piece of paper outlining the weather in several major cities (including SF of course) and I thought that was a fantastic gesture. The beds were very comfortable, and we loved the large bathroom. We heard no noise the whole trip! Each day when we arrived at our hotel after a long day of sight seeing, there was a hand written note by our housekeeper. Little touches like that really goes the extra mile!! My husband and I were throughly delighted by our stay and everyone we encountered on the way!

This hotel added to our anniversary experience. Great location, comfortable bed, amazingly courteous staff. We upgraded to the club floor (16th floor) and the sheets on the bed were to die for. We didn't want to get out of bed. We didn't hear any street noise, with the exception of the cable car rolling by (which is more fun than anything else). Everyone, from the concierge to the bellman, was gracious and so helpful. I can't wait to come back.

I stayed here for 4 nights for a conference and i really enjoyed my experience here.. Rooms are immaculate, service is great, and the front desk was very professional and competent... (which is hard to find these days, even at a 4 star hotel..)