The BEST BAKERY HANDS DOWN by Sherry M. at InsiderPages
I ordered a cake for a baby shower over the phone and spoke to one of the owners. He was gracious, friendly and extremely helpful in assisting me with the design of the cake. I can't say how beautiful the cake turned out when I picked it up. Everyone at the baby shower was giving me so many compliments about the cake and taking pictures of it. Aside from how amazing the cake looked, it tasted spectacular! I got a great deal and will definitely go here for all future occasions. Thank goodness for Schubert's Bakery!
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Service gets worse and worse! Will never go back!
We have been loyal patrons of this bakery for more than 20 years, but not anymore. We always orders our cakes from them (birthdays, weddings, etc.). However, this weekend they neglected to notify us of their mistake. When I went to pick up my order I was greeted with absolute indifference, and barely an apology. I was told that nothing could be done for me and to just pick something out from the case. After expressing my disappointment I was rudely told that they did not have time and that other customers were waiting! This is not the first time that they have messed up our order and treated us with rudeness. I have let it go in the past, but with their success they seem to have forgotten that EVERY customer is of value. We will NEVER recommend or buy another thing from them again.
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